Reputation Management

Your customers are doing their research before making a purchase. Whether they’re shopping for a car or looking for a new pizza joint, you can be sure they will be reading everything their friends and other likeminded people have to say about your company (or your client). Bottom line, your online reputation matters.

90% of consumers read online reviews before visiting a business.

84% of people trust online reviews as much as a personal recommendation.

74% of consumers say positive reviews make them trust a local business more.

Consumers read an average of 7 reviews before trusting a business

Take Control Of Your Reputation

Nothing helps improve your local search efforts more than a well-maintained and squeaky clean online reputation. However, managing your business’s reputation is an incredibly time intensive process, especially if you have multiple locations. If you’re an agency managing multiple clients with multiple locations, you have our sincerest sympathies; we totally understand the struggles keeping you up at night. Dragonfly was built around the idea of simplifying your local search efforts; this includes reputation management. Dragonfly is packed full of features that will allow you to manage your online reputation with agile efficiency.

New Reviews & Data Change Alerts

If GI Joe taught us anything, it’s that "knowing is half the battle". How can you manage your reputation if you have no idea when reviews or customer feedback are coming in?

Dragonfly actively scans every major directory and review site where your business locations are listed and promptly alerts you when something new is posted. These alerts also provide you with a direct link to that review so you can follow up with the customer.

These fully customizable notifications are sent to you via email and can also be found in your centralized dashboard.

Centralized Dashboard

One of the most frustrating aspects of managing your business’s reputation online is the sheer number of unique platforms out there. Ensuring that business information for all of your locations (or clients) are accurate across all major platforms is a full time job in and of itself.

With Dragonfly, we bring all of that legwork into one, centralized dashboard. Enter in your businesses information once at setup and Dragonfly will let you know if there are any discrepancies. If anything ever changes on the directories (whether it’s due to a platform update or a nefarious competitor) you will be the first person to know.

The centralized dashboard also makes monitoring the progress of your reputation management efforts a breeze with detailed reports.

Reports

So you’ve invested all of this time into getting customers to leave reviews, responding to feedback, maintaining accurate business info, etc. Here’s the kicker; how do you know if you’re actually moving the needle and helping your local search efforts?

With Dragonfly, we’ve taken out all of the guesswork. Our tool provides you with detailed reputation management reports for your company (or your client) as a whole as well as every individual location. We monitor key items like average ratings by platform, number of ratings over time, and much more and present them back to you in easy to understand charts. We even give you a grade using our proprietary Dragonfly LPSI score, so you know how you stack up.

Ready to finally take control of your online reputation?

We’re confident that Dragonfly can make this process as pain free as possible.

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